Why verbal security questions are obsolete
Verbal screening questions like »Please state your CPR number and address« no longer provide security when millions of personal records have been exposed.
Customer service agents need a tamper-proof verification mechanism that does not rely on memorized or leaked personal details.
What is caller ID spoofing?
Spoofing allows scammers to display the genuine telephone number of trusted institutions such as local police stations or bank branches. Combined with leaked data, victims are easily deceived unless verified cryptographically.
Sikkerdigital.dk: Are You Speaking with the Right Person?
The national cybersecurity agency advises consumers to remain skeptical of unexpected inbound requests, hang up immediately, and independently call back verified main telephone lines.
How KvikID operates for customer service
With KvikID, the enterprise enters the individual's CPR number into the platform during the call. The person receives a prompt directly in their MitID app, swipes to approve, and an instantaneous verified confirmation displays on the agent's screen in seconds.